Delton Glebe Counselling Centre

Contact Information
177 Albert Street , Waterloo, Ontario N2L 3R4, Canada
Detailed Information
Listing Description

Non-profit counselling centre. The facility is owned by Lutheran Church, is part of Wilfrid Laurier University, and has contact with the University of Waterloo. Services include Individual Adult Therapy, Couple and/or Marriage Therapy, Family Therapy, Individual Adolescent Therapy, Child and Play Therapy, Group Work and Pet Assisted Activities.
At the Delton Glebe Counselling Centre (the Glebe) we provide affordable, high quality, and compassionate care, welcoming people of diverse backgrounds, cultures, life experiences, faith and spirituality. We provide professional therapists who are either members of the College of Registered Psychotherapists of Ontario, or the Ontario College of Social Workers and Social Service Workers, or are supervised graduate students working towards becoming a member of either of those professional colleges.

Fee Schedule

Ranges from $25-$160 per session (no tax).
Person-to-person basis. There is no sliding scale but can provide lower cost options bc of student counsellors.

Payment Options

Everything except credit card; etransfer, cash, debit.

Documents To Provide

Everything is optional; if the client feels they don’t want to answer a form, they do not have to.
Intake form:

Questions You May Be Asked

Will need to list legal name, but they also ask for the gender you identify as and documents are in your preferred name and gender.

Things To Note

Provider makes a clinical note: they will explain how they do their clinical notes at beginning (generally do broad [e.g., “client was feeling anxious today”] unless client says they would prefer specific notes).

Expected Outcome

Case by case; plan developed in joint with provider.

Privacy Policy

The information is provided at the beginning of sessions, before informed consent is given. All information is clearly explained before sessions begin. Note, there are four times when the service provider/therapist would need to address anything from the sessions outside of the session: 1) Intent to harm self or someone else; 2) a child is at risk or has been harmed; 3) subpoena from judge 4) if client makes therapist believe another therapist is doing something harmful.
This information would be openly talked about.

Safe Disclose Gender Identity Sexuality
Complaint Methods

Multi-tier. Contact intake coordinator (can call or email); which would then escalate to the Clinical Director, then Executive Director, then Dean of Martin Luther University College, then the Dean of Wilfrid Laurier University.

Service Procedure

Intake Coordinator will receive request and assign client to the appropriate counsellor based on information on the intake form. Then they make a match; which may be based on your insurance coverage as well as the certain issues/needs of clients. Note, if the counsellor/etc. doesn’t have experience with a specific topic (e.g., LGBTQ+), they are asked not to identify that topic as an area they can support you with. The Intake Coordinator may directly reach out for more information, but that usually doesn’t occur.

Additional Notes

Online and in person services. Play based therapy have now had several families with children as young as 6 choosing to identify as a gender different than their sex assigned at birth. They also see transgender clients of all ages.


Counsellors range in their accreditations:
– Clinical psychologists
– MSWs
– Registered Psychotherapists (RPs)
– Practicum placements from UW/WLU
– Art therapists
– Occupational therapists
Note, half have experience with trans clients and there is a physician on staff who successfully referred a client recently for top surgery and the appropriate funding.

Government Assistance Available
Service Request Method